Why does my app say biosensor reconnecting?
Biosensor reconnecting: Your smartphone has temporarily stopped receiving readings from Bluetooth. You won’t get readings until fixed. When your biosensor readings resume, up to 24 hours of missed readings can fill in on the trend graph.
This displays on your screen after a few minutes of not getting readings.
Troubleshooting tips:
- Turn Bluetooth off. Then turn it back on and leave it on.
- Keep the app open and displayed on your screen. Don’t swipe the app closed.
- Keep your smartphone within 20 feet of the biosensor with nothing between them, including your body, walls, and water.
- Keep your smartphone on the same side of your body as your biosensor. Bluetooth works best when the biosensor and smartphone are in sight of each other.
- If these solutions donʼt work, restart your smartphone and app.
To help prevent:
- Use recommended phone settings listed in the app at Settings > Phone Settings.
- Keep your smartphone battery charged to at least 20%.
If your biosensor does not reconnect after following these steps, go to SteloBot and report a product issue.
MAT-3807
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