My order did not arrive or my order arrived damaged
stelo.com orders:
Stelo works with a network of 3rd party carriers to deliver orders. We make every effort to ensure your package arrives on time and in good condition. For assistance with your order(s), reporting a product issue, or other support needs, please log in to your account through Stelo.com and submit your request through SteloBot, located in the bottom right corner of your screen.
Stelo works with a network of 3rd party carriers to deliver orders. We make every effort to ensure your package arrives on time and in good condition. For assistance with your order(s), reporting a product issue, or other support needs, please log in to your account through Stelo.com and submit your request through SteloBot, located in the bottom right corner of your screen.
Orders placed through other retailers:
If you purchased Stelo through another retailer (such as Amazon, Walmart, etc.), please contact that retailer's customer support directly for assistance.
If you purchased Stelo through another retailer (such as Amazon, Walmart, etc.), please contact that retailer's customer support directly for assistance.
MAT-4703
Related articles
Where is my Stelo order?
You can track the status of your Stelo order by entering your email address and order number on the Order Lookup page, or by logging into your account.
What is Stelo's return and warranty policy?
All sales are final. There are no returns or exchanges. Learn more about the return and warranty policy provided by Stelo.