What is the Stelo replacement policy?
Product support for biosensors ordered on Stelo.com & through retailers:
Dexcom Stelo customers may be eligible to receive a sensor replacement for certain product issues or failures, upon validation and confirmation. Not all cases warrant a replacement, and some requests may not qualify.
Dexcom Stelo customers may be eligible to receive a sensor replacement for certain product issues or failures, upon validation and confirmation. Not all cases warrant a replacement, and some requests may not qualify.
To request support from Stelo, please provide complete details of your issue. The Stelo biosensor serial number will be required to process any replacement. Issues can be reported by logging into your account on Stelo.com and using the virtual assistant (SteloBot).
Damaged/delayed/missing shipments for Stelo.com orders:
For damaged, delayed, or missing shipments or questions about your order, shipping, or delivery, please contact Stelo support through your account on Stelo.com.
For damaged, delayed, or missing shipments or questions about your order, shipping, or delivery, please contact Stelo support through your account on Stelo.com.
Damaged/delayed/missing shipments for orders from retailers (e.g. Amazon, Walmart):
For damaged, delayed, or missing shipments ordered from a retailer, please contact the retailer's customer support team directly.
For damaged, delayed, or missing shipments ordered from a retailer, please contact the retailer's customer support team directly.
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What is Stelo's return and warranty policy?
All sales are final. There are no returns or exchanges. Learn more about the return and warranty policy provided by Stelo.
How do I cancel my Stelo order?
If you need to cancel your Stelo order, you can do so within 60 minutes of placing the order by logging in to your account through Stelo.com and navigating to the orders tab.